Terms of Sale
Last Updated: April 12, 2016
1. Your Account.
When you make a purchase from the Site, you may create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You further agree to accept responsibility for all purchases and activities that occur under your account.
2. Acceptance of Order.
Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all of the information required by us to complete your order. Once a properly completed order is received, authorization of your form of payment is received and we have accepted your order, we will promptly place your order in line for shipment.
3. Pricing and Availability.
All prices for products (and the associated costs of shipping and tax) are shown in CAN dollars. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.
4. Payment Terms.
Starbucks currently accepts Starbucks gift cards, Starbucks Store Credit card (i.e., in-store credit), Visa, MasterCard, American Express, Discover credit cards and PayPal. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.
5. Shipping Terms and Policies.
We endeavor to ship all orders for in-stock items within one (1) business day. Our standard business hours are Monday through Friday, 5:30 a.m. - 5:00 p.m. PST, Saturday, 7:00 a.m. - 3:30 p.m. PST, Sunday, closed. Standard shipping is typically via UPS or Federal Express and you should allow five (5) to eight (8) business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice.
All shipping charges are your responsibility, unless waived by Starbucks. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice.
All orders are shipped FOB shipping point. Title to products passes from Starbucks to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.
6. Back Orders.
If for some reason an item on your order is temporarily out of stock, we will back order that item for you and ship the other merchandise immediately. Items on back order will be charged when the items are actually shipped, along with applicable taxes and shipping charges.
7. Return and Exchange Policies.
When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. If your original purchase was made with a bank credit or debit card, a refund with be issued to that card. Returns for orders originally purchased with a Starbucks gift card or with a Starbucks Store Credit card will be refunded to a Starbucks Store Credit card as store credit. Starbucks Store Credit cards may be used on store.starbucks.ca and at participating Starbucks® retail locations. Starbucks Store Credit cards cannot be redeemed for cash or applied as payment to any account unless required by law. Starbucks Store Credit cards do not expire, nor does Starbucks charge fees. The value on a Starbucks Store Credit card will not be replaced if it is lost, stolen or destroyed. Starbucks Store Credit cards cannot be reloaded with additional funds and purchases made with them do not earn Stars.
Any gift item shipped to you from store.starbucks.ca may be returned for a Starbucks Store Credit card that can be used on a future starbucksstore.ca order. Refund checks are not available for gift returns.
For your convenience, the Return Form includes a Return Label that you may use when shipping the package back to us. Simply attach the label to the outside of your package or send the package via insured parcel post. Please first remove the old label from the packaging or make sure that the Return Label covers the old one.
If you no longer have your Return Form please click here to print a new one. If you cannot print a new one, please contact us via email or call us toll free at (0855) 271-6217. For callers outside the US and Canada, please call (310) 664-3222.
Our Customer Service hours are Monday through Friday, 5:30 a.m. - 5:00 p.m. PST, Saturday, 7:00 a.m. - 3:30 p.m. PST, Sunday, closed. You may also reach us by email at StarbucksStore.email@example.com
Return your package to:
1 Steelcase Road West
Unit 9, Dock Door 19
What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please contact us via email or call us toll free at (0855) 271-6217. Our Customer Service hours are Monday through Friday, 5:30 a.m. - 5:00 p.m. PST, Saturday, 7:00 a.m. - 3:30 p.m. PST, Sunday, closed.
How do I exchange an item?
If you no longer have your Return Form, please click here to print a new one. If you cannot print a new one, please Contact Us via email or call us toll free at (0855) 271-6217. Our Customer Service hours are Monday through Friday, 5:30 a.m. - 5:00 p.m. PST, Saturday, 7:00 a.m. - 3:30 p.m. PST, Sunday, closed.
8. Earning Stars
If you are a member of Starbucks Rewards and use your registered Starbucks gift card to pay for your purchase on starbucksstore.ca, you will earn two (2) Stars for every one dollar ($1) you spend on eligible purchases. Starbucks Cards, taxes, donations and fees (such as delivery fees, shipping and handling fees, and gift wrapping fees) are excluded and do not accrue Stars. Your Stars will be posted to your Starbucks Rewards account within 24 hours from your order shipment date. For more information about Starbucks Rewards, visit starbucks.ca/terms. If you return an item purchased with a Starbucks gift card, your refund will arrive in the form of a Starbucks Store Credit card which can be used as a method of payment at starbucksstore.ca and at participating Starbucks® retail locations. Purchases made with Store Credit cards do not earn Stars.
Please refer to our Privacy Statement for information about how Starbucks collects, uses and discloses personal information from users of the Site.
We attempt to be as accurate as possible; however, we do not warrant that all product descriptions, photographs, pricing or other information on the Site is accurate, complete, current, or error-free. In addition, all weights and size dimensions are approximate. If a product offered by Starbucks is not as described or pictured, your sole remedy is to return it in an unused condition for a refund. In the event of an error, whether on the Site, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.
11. Limitation of Liability.
STARBUCKS WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY, EXCEPT AS EXPRESSLY PROVIDED HEREIN. TO THE FULL EXTENT PERMITTED BY LAW, STARBUCKS' LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Starbucks products may be returned or exchanged in accordance with the policies described above. THIS IS THE ONLY GUARANTEE OR WARRANTY YOU GET FROM STARBUCKS RELATING TO THE PRODUCTS YOU PURCHASE. STARBUCKS MAKES NO OTHER, AND EXPRESSLY DISCLAIMS ALL, REPRESENTATIONS, WARRANTIES, AND CONDITIONS, WHETHER IN WRITING, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PRODUCTS ARE PROVIDED BY STARBUCKS "AS IS" AND WITHOUT WARRANTY OF ANY KIND.
13. Governing Law; Venue.
These Terms and your purchase of products from Starbucks through the Site shall be governed and construed in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without resort to its conflict of law provisions to the contrary. You agree that any action at law or in equity arising out of or relating to these Terms or your purchase of products shall be filed only in the Province of Ontario state and Federal Courts of Canada located in Ontario, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms or your purchase of products. Notwithstanding the foregoing, any products which you purchase through the Site shall be subject to all terms and conditions relating to such purchase provided to you from time to time including, without limitation, all terms and conditions posted on the Site and all terms and conditions delivered to you (in any manner or form) in connection with any products purchased. No waiver by either Starbucks or you of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. If any provisions contained herein shall be determined to be void, invalid, or otherwise enforceable by a court of competent jurisdiction, such termination shall not affect the remaining provisions contained herein.