At Starbucks Store, we understand how important it is that your packages arrive promptly. Below you will find answers to Frequently Asked Questions about our shipping policies and rates.
When will my order ship?
Orders are shipped Monday through Friday, excluding legal holidays. View Shipping Options & Rates for more details. Starbucks Store makes every effort to ship your order within twenty-four (24) hours of receiving it. We utilize different shipping carriers to provide you the best possible service.Our legal holidays are: New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Day, Labour Day, Thanksgiving Day, Christmas Day, and Boxing Day.
What if I live outside Canada's Provinces or Territories?
To all our international friends, we appreciate your interest in Starbucks Store. We offer online shopping to our customers in the United States, Great Britain, France and Germany. To shop in any of our online locations, you must provide both billing and shipping addresses within that country. You may use the country selector at the top right corner of your screen to get to that country's website. Or select your preferred country here:
- United States : www.StarbucksStore.com
- Great Britain : www.StarbucksStore.co.uk
- France : www.StarbucksStore.fr
- Germany : www.StarbucksStore.de
What if I have an APO or FPO address?
One shipping method is available to APO and FPO addresses at the prices listed on our Shipping Options & Rates page. Delivery times vary from what's indicated during checkout, and it typically takes up to 4–6 weeks for delivery. Some locations may require higher shipping charges, and some services such as overnight delivery may not be available in all locations.
How do I track my order to know where it is in transit?
Every time you place an order, you'll receive an email from us notifying you of its status. The shipment confirmation email will include a link to track the shipment. You may also log into My Account and select order history, then click on an order number to view tracking information for that order. You may also select Check My Order at the bottom of every page of this website.
Can I choose the carrier for my shipment?
No, sorry about that. Starbucks Store uses a variety of carrier services to deliver packages, including Purolator Courier, Canada Post, and DHL. The choice of carrier is determined by the level of service selected (Standard or Express), destination (shipping address), and the size of your order. We will select the best carrier to keep the shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.
When available, what are the terms and conditions of Free Shipping Offers?
Free shipping may be available with certain offers and promotions. Free Shipping Offers apply to Standard Shipping within all Provinces and Territories. Your Free Shipping discount will appear on your receipt review page. Free Shipping Offers cannot be combined with other special offers, including affiliate site offers, rebates or miles. Terms are subject to change.
How do I receive Free Shipping Offers and other promotions?
All orders of C$ 75 or more qualify for free ground shipping. To get updates on new or limited time shipping promotions, sign up for the Starbucks Store email newsletter.